Q1. Who are we?
A1. We are based in Guangdong, China, start from 2013,sell to North America(35.00%),Domestic Market(15.00%),Southeast Asia(11.00%),Mid East(6.00%),South America(5.00%),Western Europe(5.00%),Northern Europe(5.00%),South Asia(5.00%),Eastern Europe(3.00%),Oceania(3.00%),Southern Europe(3.00%),Eastern Asia(2.00%),Africa(00.00%),Central America(00.00%). There are total about 51-100 people in our office.
Q2. How can we guarantee quality?
A2. Always a pre-production sample before mass production;
Always final Inspection before shipment;
Q3. What can you buy from us?
A3. Rings,Necklace,Earrings,Bracelet,Pendant, Anklet, Brooch, Jewelry.
Q4. How long will the plating color last?
A4. Generally 6 month for Water Plated color , 1 - 2 years for vacuum plated color if in proper wearing.
Q5. What services can we provide?
A5. Accepted Delivery Terms: FOB,CIF,EXW,Express Delivery；
Accepted Payment Currency:USD,EUR,JPY,CAD,AUD,HKD,GBP,CNY,CHF;
Accepted Payment Type: T/T,L/C,MoneyGram,Credit Card,PayPal,Western Union,Cash,Escrow;
Language Spoken:English,Chinese,Spanish,Japanese,Portuguese,German,Arabic,French,Russian,Korean,Hindi,Italian
Q6. What's the monthly production capacity?
A6. 600,000 pcs per month.
Q7. What's the packaging of your jewelry?
A7. Normally we use OPP bag, bubble bag and paper box to pack the goods,custom packaging
is acceptable as well.
Q8. What is the material of the jewelry?
A8. Most of the jewelry is made of 925 sterling silver, brass or 316 stainless steel or custom material,which can cover different procurement demand.
Q9.Do you offer free sample for quality check?
A9. Sample order is welcome, but sample fee need to be paid. It will be deducted when you place an bulk order.
Q10. What is your minimum order quantity?
A10. We offer low MOQ from 2 to 30 depending on models. Send your favor model to get
details from Trade Manager.
Q11. Can you engrave my logo on the jewelry ?Do you supply OEM/ODM service?
A11. Yes.Custom logo and OEM/ODM are both accepted.Our factory specializes in jewelry manufacturing for 25 years.We can produce jewelry by your sample, design, pictures, even by an idea.Please feel free to contact us for more details. Custom order process:Inquiry-Confirm products details-Pay mold fee -Confirm CAD draft-Quote-Initial payment-Produce mold&sample-Confirm
Sample-Mass production-Balance payment-Shipment-Track shipment-delivery.
Q12.What’s the shipment method?How long does it take for delivery?
A12.Our product distributed to all over the world. Shipped by DHL/Fedex/ TNT/UPS takes 3-7 days,Epacket takes 7-15 days, China Post takes 15-30 days.
Q13. What’s the lead time?
A13. We could arrange shipment for you within 48 hours if you order models in stock. For bulk order, it
takes 10-25 days for production depending on order quantity and styles.
Q14.What is the payment method?
A14. Our payment method are Alibaba Trade Assurance(MasterCard, visa, e-Checking, PAYLATER, T/T),T/T, PayPal,Western Union.
Q15. Do you offer after-sales warranty service?
A15. Yes, we will refund or resend products if fading,
stone falling off and other quality problems found in 1 month receipt of goods.Furthermore, we offer 1 year after-sales warranty service, but you need pay the shipping charge.
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